Frequently asked Questions

This section has been created to help you to obtain the meter and its components, and operate the meter correctly. It answers the questions that we are asked most often by our customers.

If you are experiencing problems with your meter, you might find the "Troubleshooting" section of this website helpful.

If you continue to experience problems, or have any queries, please contact the SensoCard Plus Customer Careline on 01792 229333.

The Careline is open 08.30 - 17.00hrs Monday to Friday (excluding bank holidays).

  • Obtaining the SensoCard Plus meter and its components
  • How do I obtain a SensoCard Plus meter?
    Your Diabetes Nurse Specialist can obtain a meter on your behalf by contacting the SensoCard Plus Careline Team on 01792 229333.

    From April 1st 2007, SensoCard Plus meters can be purchased from the RNIB. If you require audio instructions, Braille, or large print, RNIB will also be able to help. Contact RNIB Customer Services on 0845 702 3152
    Can I get SensoCard Plus test strips on prescription?
    Yes the strips are available on prescription. Alternatively call the Customer Careline on 01792 229333 to purchase direct.
    What is the PIP code for the test strips?
    The PIP code is 317-9892.
    How do I obtain new lancets?
    Two types of lancets are available on prescription. Either the Cleanlet Fine 28G (PIP-code 227 – 9677) or the Bayer Ascensia Microlet (PIP-code 280 – 0043).
    How do I obtain new batteries?
    The meter is powered by two round cell batteries, type CR2032. These can be purchased from most high street electronic and battery retailers.
    How do I obtain Lite Link?
    Contact the Customer Careline on 01792 229333.
    How do I obtain control solution?
    Contact the Customer Careline on 01792 229333.
    How do I obtain audio instructions?
    Contact the Customer Careline on 01792 229333.
    How do I obtain Braille instructions?
    From April 1st, meters that are purchased from RNIB will be available with Braille instructions. Contact them directly on 0845 702 3153.
  • About the Sensocard Plus meter
  • How do I obtain a SensoCard Plus meter?
    Your Diabetes Nurse Specialist can obtain a meter on your behalf by contacting the SensoCard Plus Careline Team on 01792 229333.
    From April 1st 2007, SensoCard Plus meters can be purchased from the RNIB. If you require audio instructions, Braille, or large print, RNIB will also be able to help. Contact RNIB Customer Services on 0845 702 3152.
    What does "Error 7" mean?
    Error 7 is a lack of blood on the test strip. Repeat the test with a new test strip using an increased blood sample.
    How do I correctly insert a test strip?
    With the black glossy side facing upward, the grooved end of the strip should go into the meter with the pointed end facing towards you.
    How do I correctly apply blood to the test strip?
    Blood should be applied to the pointed tip of the test strip, NOT directly onto the black or white flat sides of the test strip.
    What do I do if my meter is faulty?
    If you are having a problem with your meter please contact the Customer Careline on 01792 229333 for assistance.
    What is the Check Strip?
    This is used to check that the meter is functioning correctly
  • Test strips
  • Can I get SensoCard Plus test strips on prescription?
    Yes the test strips are available on prescription.
    What is the PIP code for the test strips?
    The PIP code for the test strips is 317-9892
  • Lancing device and lancets
  • How does the lancing device/pen work?
    The lancing device is a yellow "pen" which works by quickly pushing a lancet into the skin so that a drop of blood can be taken.

    Before using the lancing device a lancet will need to be put into it. Hold the lancing device with the thumb and forefinger of one hand at the indented parts of the middle blue section. With the other hand hold the bottom, longer part of the lancing device and turn it clockwise until the two sections come apart. Inside the longer section is a plastic lancet holder on a spring. This is where the lancet needs to go.

    Insert a new, sterile lancet firmly into the lancet holder, by holding the bottom half of the lancing device with one hand and pressing the lancet into the holder with the other hand. When the lancet is in position carefully remove the round plastic cover at the top of the lancet by unscrewing it gently. The needle is now exposed.

    Put the top part of the lancing device back over the lancet and screw it clockwise until it is closed onto the other part of the lancing device.

    Set the lancing device to the desired depth setting, There are five depth settings, one to five. Hold the pen firmly by the middle section with the two indentations between your thumb and forefinger. Turn the barrel anti-clockwise as far as it will go. You have reached setting number one, which is for very soft skin (it may be pre-set to this setting). Turn the barrel clockwise until you feel it engage into a new position - two, three, four, and finally five. Five is for much harder skin. You should decide which setting is most appropriate for your skin. We recommend starting at number three, the middle intensity, and adjusting upwards and downwards accordingly.

    Hold the bottom part of the pen (longer section) with one hand and pull the top part up with the other hand until you hear a click. The lancet is now in position and the pen can be placed against your finger. Press the yellow trigger button and the needle will pierce your skin allowing you to apply your blood sample to the test strip.

    Once tested carefully remove and safely dispose of the lancet. Your local council will be able to advice you on the safest way to do this.
    How do I obtain new lancets?
    Two types of lancets are available on prescription. Either the Cleanlet Fine 28G (PIP-code 227 – 9677) or the Bayer Ascensia Microlet (PIP-code 280 – 0043).
  • Batteries
  • How do I know if the batteries need changing?
    When the batteries are getting low, a battery icon is displayed on the screen. It indicates that the batteries need to be replaced soon. When the battery icon is displayed the meter is still operating accurately, but batteries should be replaced within the next 10 test measurements. After the battery icon is displayed, SensoCard Plus tells you every time you switch off the meter to replace the batteries.
    If the batteries go flat, will I lose the data that is stored?
    No if the batteries go flat you will not lose the data stored in the meter.
    How do I obtain new batteries?
    The meter is powered by two round cell batteries, type CR2032. These can be purchased from most high street electronic and battery retailers.
    How do I replace the batteries?
    Some people may require sighted assistance when changing the batteries.

    Keep the meter switched off while replacing batteries.

    The battery compartment is located on the back of the meter below the loudspeaker. The battery cover can be opened by putting a finger nail in the gap below the long, narrow hole and then levering it up and away from the meter. Remove the batteries by turning the meter over so the two batteries fall out into the palm of your hand.

    Replace the batteries by putting one battery in the left sided hole with the smooth "-" pole facing upwards. This side has a lip around its edge, whilst the "+" pole has a smooth edge. The other battery should be put in the right sided hole with the smooth "-" pole facing downwards and into the meter. Once both batteries are correctly positioned, replace the battery cover and check that it clicks back into place. The meter will then automatically switch itself on and announce the current code.
  • Control Solution
  • What is the control solution?
    The control solution is used to check whether the meter is functioning correctly.
    How do I obtain control solution?
    Contact the Customer Careline on 01792 229333.
  • Lite Link
  • What is Lite Link?
    The Lite Link is used to transfer data stored into the meter's memory to a PC based computer.
    How do I obtain Lite Link?
    Contact the Customer Careline on 01792 229333.

 

 

Senso Card Plus Talking Blood Glucose Meter

Test strips are available on prescription

PIP code: 317 - 9892

sensocard plus

Tel: 01792 229 333 Fax: 01792 897 311
Open: 08.30hrs - 17.00hrs Monday - Friday *excluding Bank Holidays
Email: info@bbihealthcare.com   Republic of Ireland Careline